A lesson from a bike shop

Have you ever wondered how much medical “success” is simply down to patients failing to tell us what we’ve got wrong? Insight into patient experience comes from surprising sources at times. I recently learnt a lesson in a bike shop.

My second favourite bike needed a service. The front gear wheel wasn’t engaging properly, and after three years of punishment I knew every bit that moved was clogged with muck and oil. So I took it to …